Gecko Release Notes

Planning your next send just got easier. The new calendar view brings your scheduled broadcasts together, helping you spot busy periods, find gaps and coordinate your communications around key dates. Less scrolling, more seeing the bigger picture.

Sometimes a 👍 says it all! Students can now react to individual chat messages during hosted virtual events with 👍❤️👏💯. It’s a quick way to show support, celebrate a helpful answer or join in without typing a reply.
Reactions appear beneath each message, with counts updating live for everyone, including hosts and organisers. Students can choose more than one emoji and select it again to remove their reaction. A little more interaction, a little less “same here!” in the chat.

A little less back-and-forth when building your Portal! You can now edit a page or section’s settings and visibility conditions in the same pop-out, making it easier to manage what students see and who can see it.

Head to Student portal → Menu builder and choose Edit page or Edit section. Adjust your settings and conditions together, click Update, then Save menu. Everything you need in one place, with fewer clicks along the way.

We’ve updated the Events admin area codebase, bringing a smoother experience to everyday event management alongside three practical improvements:

Showing a group of Portal pages to the same audience just got easier! You can now apply visibility conditions to an entire section of your Student Portal menu, using contact fields and labels. Set your audience once, without repeating the same conditions on every page. Head to Student portal → Menu builder, open the ⋯ menu beside a section and select Edit conditions. Add your rules, then choose Update conditions and Save menu.
Individual page conditions still apply, and sections automatically disappear when none of their pages are visible. Sections without conditions continue working as before.

You can now match contacts during CSV imports using a unique ID from your own system, such as a student or CRM ID. This helps keep records accurate and reduces duplicates when email addresses change or are shared.

Map your ID column to Primary ID (external source), then select or create a CSV ID source. Reuse that source on future imports, and Gecko will use the saved ID to find and update the right contact.

Reimporting contacts exported from the same Gecko account? Select Gecko Contact ID to match them directly.

Students can now expand and collapse sections in the Student Portal menu, making longer menus easier to browse. Clearer section headings and indented page links help students understand how your content is organised, on desktop and mobile.

To enable this for your existing Portal, go to Portal → Settings, switch on Enable expandable menu sections beneath the Portal logo, and save. Students will see the updated menu when they next load or refresh the Portal.

Users can now choose a notification sound that suits them, with options ranging from a subtle Pop or Chime to a more noticeable Alert for busy environments. There’s even a nostalgic “You’ve got mail” 👀

Head to your User Settings → Chat Settings → Notification sound, select an option to hear a preview, then save your favourite.

A small change to help incoming chats stand out—and give everyone a little more control over how Gecko sounds. Give it a listen! 🎧

You can now find Student portal in the main sidebar, directly below Landing pages. Look for the globe icon 🌐

We’ve moved it out of Settings to make it quicker to find and easier to switch between your landing pages and portal configuration.

Already have Student portal saved as a favourite? You can now remove that shortcut and free up a spot for another regularly used area of the platform.

Less clicking, more doing. Press ⌘K on Mac or Ctrl+K on Windows to open Jump To, start typing, and head straight to the page you need. Your favourites and recently visited pages are close at hand, too.

For everyone who’s ever thought, “I know it’s in here somewhere.”

Workflows just got a lot easier to manage. Right at the top of all workflows pages there's now a search function to look for workflows by name, a sorting function to order your workflows the way you want, and filters for anything you can think of! No more hunting through dozens of workflows to find what one is applying that label!

A little more control over those busy contact pages! Admins can now drag and drop fields within their groups to put the most useful information first on Contact Overview pages. The saved field order applies to everyone on the account. Ungrouped fields stay under Profile, with Full Name, Email and Mobile pinned in place.

You can now reference responses from multiple forms in one email template and use them outside form workflows, including in broadcasts and event emails. For example, an open day email can include both a student’s booking details and their chosen subject from an application form.

To see this feature in action check the Academy guide.

Build it once, use it again now in more places! Saved rows, a much-loved feature of templates, are now available in the drag-and-drop landing page builder.
Perfect for common sections like footers or calls to action, saving you from rebuilding the same content every time you create a page.

No more expanding every session just to double-check when it’s happening! Event admins can now see the session date and time directly beneath each session name. A small quality-of-life update with a big impact on surfacing important session information.

August was a little quieter on shiny new features, but busy behind the scenes! We spent the month strengthening Gecko’s security and compliance foundations. It might not come with a fancy new button, but it’s important work that helps keep the platform safe, reliable, and ready for what’s next.

Due to the recent privacy regulations released in France and Italy, we’ve added a new control for email open and click tracking. When creating or editing a consent reason, you’ll now see a toggle that lets you choose whether that consent permits email open and click tracking. By default, this toggle is on.

Just like our recently released lockable landing pages and forms, templates can now be locked down for editing and deleting to specific users. No more "Amy's Super Important Template [DO NOT DELETE!!]"

WhatsApp broadcasts have landed in the UK! Now you can set up templates and broadcasts to send via WhatsApp. This is a major upgrade, allowing you to connect with students in the platform they use most. Read up on best practices and how to get the most out of this feature here. For any US customers waiting patiently, we hope to have this available in your region very soon!

There's a new action on Chat Workflows. Now you can trigger a webhook when a conversation is closed, letting you send that data outside of gecko to the location of your choice! Perfect for external analytics, comms or CRM syncing.

You can now control which teams can view specific contact field groups on the Contact Details page. This gives you more flexibility over who sees what, helping teams focus on the information that’s relevant to their work while keeping department-specific details visible only to the right user groups. It’s a simple way to tidy up contact records, reduce noise, and make sure your users have access to the right information at the right time.

You can now manage conversations in bulk directly from the conversation search results page. Select a full page of results and take action on them all at once, including assigning conversations to the right users or teams, applying labels, or closing conversations in one go. It’s a faster, cleaner way to keep busy inboxes organised and reduce the joyless click-click-click of repetitive admin.

We’ve added a banner to the top of host/admin views for hosted webinars to make it clearer which account is in use. We’d had feedback that clients often use test student accounts to check webinar connections, but it wasn’t always obvious which tab was which (unless using incognito or replying to students). This simple visual cue should make it much easier for admins to distinguish between accounts during webinars.

We’ve made location details more visible across Portal, Forms, and RSVP pages. This removes the need for “Venue Event/Session” labels and avoids key info being hidden behind extra clicks.

Back by popular demand! Admins can once again quickly see which sessions have reached full capacity at a glance.

You can now set a Form type to Applications Form. Any submissions collected through these forms will automatically appear in the new Applications section within the side navigation, making it easier to manage and review responses in one place. We’ve also added a dedicated Applications tab to contact records, so you can quickly view any applications submitted by a contact directly from their profile.

Contact pages just got easier to manage. You can now view contact fields in collapsible groups and personalise the order of those sections on a per-user basis, helping you organise long profiles in a way that works best for you. Full Name, Email, and Phone Number will remain pinned in the Profile section.

Name, Email, and Phone Number will remain pinned in the Profile section so cannot be added to groups. Admins can now assign locking permissions to different User Groups across supported areas of Gecko, including Forms, Landing Pages, and Scripts. This makes it easier for teams to manage who can lock important content, helping protect key assets while giving the right staff more control over the content they work with.

You can now set channel restrictions that allow only certain teams to view the conversations on this channel. This allows you to have many different departments working in Gecko Chat, without stepping on each others toes!

You can now create contact field groups, and assign relevant contact fields into groups of similar fields. This allows for easy filtering in the contact fields list page. Additional functionality will be added soon to display the fields in their groups on the contact details page.

Create new landing pages using a drag-and-drop builder. Build pages faster with flexible components like gecko forms, chat widgets, maps, and more, all in one place.

You can now select multiple events for an attendee report, meaning users can do larger attendee reports across multiple events simply in one export.

Admins can now use a “None” option in condition logic to exclude contact fields & labels from seeing specific menu items. When selected, any conditions added will act as exclusions—meaning the menu item will only be shown to contacts who do not match any of the defined criteria.

Restrict editing and deletion of Forms to selected users or user groups, while others can still view and clone. Perfect for protecting live forms and creating reusable templates.Currently, locking is available to Administrators, Chat Admins and Chat Supervisors. There will be more flexible user group controls coming soon

Administrators can restrict editing and deletion to selected users or user groups, while others can still view and clone pages. This is ideal for protecting live pages and creating reusable templates with confidence.

Chat reports now have all of the filters (plus a couple additions) compared to the old chat platform. This release added the Ratings and Labels filters specifically, which closes off this piece of work. 💥

You can now save a row in the drag and drop template builder, allowing you to reuse common rows for things like footers with social links, call to action buttons, etc. This reduces the need for cloning templates or starting entirely from scratch with templates.

A few updates for sessions on RSVP pages; you can now be sort & filter by tags (like on forms) so users can have more high level search options AND surface session colours on session cards.

Portal magic links are now single-use, helping ensure portal user profiles and data remain secure.

We’ve updated the way you edit titles and descriptions on forms. Instead of using a pop-out editor, you can now edit text directly inline—making the experience faster, smoother, and more intuitive.

Previously, the only way to see at a glance if a bot is assigned to the conversation was to look if it's sending messages, or if it's under the "Assigned to Bot" filter. To improve visibility and clarity on when the bot is assigned and which bot that is, there's now a handy little indicator right next to the assignment dropdown. This displays the bot's avatar when it's currently assigned. You can also hover over this to see the bot name.

We've had the ability to see an overall percentage of 👍 vs 👎 on bot messages in Chat reporting for a while now. This week we've added a new "More details" button to that chart that takes you to a list of all messages that received feedback, which you can filter by date, labels, bot, channel etc. You can also click on any of these to go right to the conversation if you need additional details. Handy!

When students are logged into the student portal, they can see which Chat Agents are online and available, and start chatting with them directly.

When using the widget on the student portal, pre-chat forms will no longer be necessary. Conversations will automatically be connected to the student when they start chatting.
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Admins can now setup conditions for form fields without the need to save the form each time they add a new field. A long lived with quirk, now allows admins to create conditions to their hearts content.
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A permanent solution to a persistent quirk. Perviously, Hosted would take priority even if the user had selected 3rd Party as the chosen delivery method. Now, when setting up a virtual event the delivery method switch will determine the type of virtual event.

We continue to complete the full set of filters on the Chat Reports area. This sprint we added the ability to filter by Agents, Teams and Bots. Labels and Ratings filters will be available very soon!

Users can now select multiple (or one) Event from the Event List page and create a Event export. To do so, select multiple (or one) Event on the Event List page, on "Actions on selected" there is now an "Event Export" option which takes users to the Exports area with all the pre-selected Events highlighted. This streamlines the export process allowing users to shortcut to the export area with selected Events.

Event exports can also now be generated without guest counts in their exports. Giving admins the flexibility to include or exclude guests from Event exports. Simply select the "Exclude Guests" toggle on the export configuration page to enable this feature.

There is a new form field type which will provide a True or False output with a rich text description area. This is ideal for capturing accepting of terms and conditions.

Portal menu items and Tasks & Objectives can now be controlled by Contact labels. This was previously limited to only contact fields, so this new feature gives users the ability to get more granular control over what students see in the portal.

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