If you've logged in to Gecko and you're greeted with a blank page instead of the usual Overview screen, the chances are your browser cache will need resetting.
Fortunately, this is a quick and easy fix that'll have you back up and running in little time at all! We've outlined how to reset your cache for a number of popular desktop browsers below:
Google Chrome
In the top right corner, click More (3 small circles in a vertical line).
Click More tools > Clear browsing data.
Select All Time.
Check the boxes for "Cookies and other site data" and "Cached images and files".
Click Clear data.
Finally, close and reopen your browser, then log in to Gecko.
For further information please visit the Google support page here.
Firefox
Click the menu button (three dashes in a vertical line) and select Preferences.
Select the Privacy & Security panel.
In the Cached Web Content section, click Clear Now.
Finally, close and reopen your browser, then log in to Gecko.
For further information please visit the Mozilla support page here.
Internet Explorer
Click the Tools (gear icon) button and select Safety.
Select Delete browsing history.
Be sure to include 'Cached images temporary Internet files' and 'Cookies' and hit Delete.
Finally, close and reopen your browser, then log in to Gecko.
For further information please visit the Microsoft support page here.
Microsoft Edge
Click the menu button (three circles in a horizontal line) and select Settings.
Select Clear browsing data.
Be sure to include 'Cached images temporary Internet files' and 'Cookies' and hit Clear.
Finally, close and reopen your browser, then log in to Gecko.
For further information please visit the Microsoft support page here.
Safari
Click Safari and select Preferences.
Select the Advanced tab and check the box to Show Develop menu in menu bar.
In the Develop menu, click Clear Caches.
Finally, close and reopen your browser, then log in to Gecko.
For further information please visit the Apple support page here.
Opera
Go to Settings > Preferences > Advanced > History.
Find the Empty the cache option and click Empty now.
Finally, close and reopen your browser, then log in to Gecko.
For further information please visit the Opera support page here.
Any questions? Feel free to start a live chat with a member of our support team or explore the rest of our academy at your leisure.