Let's talk about where you want your conversations to take place. This article will give you the full menu of channel options, and run you through how to set up and get your bot going on them. Given the ongoing COVID-19 emergency, we recommend deploying the Response Bot in highly visible locations, such as your institutional homepage and associated institution-wide social media channels.
The above video is long (I got carried away! 😳) Looking to set-up a particular channel? Handy time-stamps are listed below:
Live-chat: (01:59 - 06:17)
Facebook: (06:21 - 08:16)
Twitter: (06:21 - 08:16)
SMS: (08:16 - 11:23)
Your bot is well-positioned to be able to converse with students across many of the platforms familiar to them. You can handle thousands of simultaneous conversations across multiple platforms, including Live-chat, SMS, Facebook and Twitter.
Tap any of the links above to read a short (2 mins max guide on how to set up the respective channel type). ⭐️ Please note, there is absolutely no cap now (or ever) on the number of channels you can create ⭐️
Once you have created your channels, all that's left to do is to tell your bot to pick up incoming conversations from it. Head to Bot > Bot Settings and add your newly created channel(s) to the Only trigger on these Channels field, before clicking Save Changes.
To rename or remove a channel that you no longer need, head to Settings > Channels. Find the channel you'd like to alter and click the cog icon to the far-right of the page.