If you've been following these guides sequentially you'll now have logged in, added your team to your GeckoChat account and set up all of the channels you need and have branded accordingly. Great work! 

Now the stage is set, it's time for the star of the show to get our undivided attention - your bot. In this article, we'll learn how to manipulate the pre-loaded answers Gecko taught your bot so that they work better for you. We'll also take a look at how to create brand new content to increase the scope of your bot, enabling it to do more, answer better and help reduce the workload of you and your team.

Getting started

Begin by logging into GeckoChat and navigating to Bots > Answers

From here click Filter and add the filter, Answer Message > contains > placeholder:

Doing so will enable us to see the answers that have been preloaded into your bot where we need your help in deciding what to respond to students with. 

Now, click into an answer. Scroll down until you reach the Compose answer field. Referencing the questions in the Question bank, the Compose answer field is where you tell your bot how to respond to said questions from students. Simply replace the {placeholder} answer that Gecko provided with your up-to-date and correct copy. Lastly, click Save Changes

The final step is to click Retrain Bot (located on the bot panel in the top-left of the screen) to push through your updated answer to the Bot's live answer bank. You might also want to click Start Practise Bot; this opens a test chat window where you can speak directly to your bot - try asking it some questions to better check how the answers you added are looking! 

Once you're happy with your answer, simply move onto the next until you're done! When all of your answers that contain the world placeholder are updated, your bot should be ready to go live. 

Advanced Answers


This video takes a slightly more in-depth look at the theory behind great Answer management. It is entirely optional. For those of you looking to go live ASAP with your bot, feel free to skip it and loop back to it in the future when you're looking to expand the scope of your bot! 

🏁 Any questions? Feel free to start a live chat with a member of our support team. Want something more advanced? Feel free to roam the GeckoChat or GeckoBot sections of our academy at your leisure. 

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