Let us walk you through the powerful capabilities of SMS Workflows in this snappy video:
Creating Broadcast Workflows
Navigate to the Workflows page inside your Broadcast.
Select Add Workflow.
You will be given 2 different fields: One to create conditions and one to add actions that are to run based on those conditions.
Select Add Condition and pick the type of condition you would like to add: outcome (the outcome of the message), contact field ( a specific piece of information that the contact may hold), data (e.g. the number of messages sent to the contact), assigned user.
Select the Delay for your action or leave it to run Immediately.
Select Add Action and pick the type of action you would like to run (e.g. email).
Select Save once you are happy with the workflow setup that you have created.
Any questions? Feel free to start a live chat with a member of our support team or explore the rest of our academy at your leisure.