Gecko allows for the creation of call campaigns which dynamically display available contacts and allows you to easily segment, filter and assign calls to specific call agents.
Creating Call Campaigns
Navigate to the Campaigns section.
Select New Campaign.
Give your Campaign a name.
Setup any of the available options that are explained below.
Select Save Changes.
Being using your campaign!
Schedule & Date:
Gives you the option to set up a start and end date for your campaign, as well as set the minimum amount of time before it will be possible to call a contact back.
Campaign Options:
Script - allows you to pick the script that is to be followed by your call agents.
Verified caller ID - allows you to select the number your calls will be made from. To edit this, simply go to Settings > VoIP Numbers.
Record numbers - switch on/off whether or not you would like to record your calls.
Assigned user - pick the specific agents/users in your system that will be able to make phone calls on this campaign.
Campaign Fields
Allows you to control the specific fields you would like to see on the campaign overview screen as part of each contact's information.
Sort Contacts
Allows you to sort contacts based on a number of pre-defined criteria.
Outcomes
Allows you to pick the different outcomes available at the end of each call. You are able to edit those in Settings > Outcomes.
Any questions? Feel free to start a live chat with a member of our support team or explore the rest of our academy at your leisure.