GeckoTalk provides you with the ability to view the performance of your calls and apply a number of different filters so that you can view performance metrics based on call outcomes, specific agents and other filters. To navigate to this section:
- Select Calls.
- find the Reporting tab.
You are also able to export information about Calls and Campaigns in a .csv format by following the steps outlined in this article.
Any questions? Feel free to start a live chat with a member of our support team or explore the rest of our academy at your leisure.