Cloud Call Center (Talk)

Make every call the right call.

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20 articles in this collection
Written by Chris Gibson and Jonny Richardson
💡 Advanced Knowledge

Call Outcomes

Read time: 2 minutes | Better define the outcomes of your calls
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Written by Jonny Richardson
Updated over a week ago

VoIP numbers for outbound campaigns

Read time: < 1 minute | Find out how easy creating telephone numbers for your campaigns can be.
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Written by Chris Gibson
Updated over a week ago

Setting Up Inbound VoIP

Read time: < 1 minute | Get ready for inbound calls with our guide to VoIP numbers.
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Written by Chris Gibson
Updated over a week ago

Integrating scripts

Read time: 2 minutes | Push information captured during a call directly to your CRM.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Script workflows

Read time: 1 minute | Automate actions based on the information your agents collect.
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Written by Chris Gibson
Updated over a week ago

Setting up call scripts

Read time: 2 minutes | Build dynamic out-of-the-box solutions to power your campaigns.
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Written by Jonny Richardson
Updated over a week ago

Campaign set up

Read time: < 2 minutes | Learn how to quickly and easily set up your call campaigns.
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Written by Jonny Richardson
Updated over a week ago

Campaign filters

Read time: < 1 minute | A crash course in organising your campaign with our filter system.
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Written by Chris Gibson
Updated over a week ago

Campaign segments

Read time: 1 minute | Effortlessly match the right call to the right agent with segments.
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Written by Jonny Richardson
Updated over a week ago

Campaign workflows

Read time: 1 minute | Mechanise communications and internal actions for your campaigns.
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Written by Jonny Richardson
Updated over a week ago

Monitoring and managing live calls

Read time: 1 minute | Track the stats and successfully navigate the chokepoints of your campaign in real time.
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Written by Jonny Richardson
Updated over a week ago

Call reporting

Read time: < 1 minute | Measure the success and performance of your team within GeckoTalk.
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Written by Jonny Richardson
Updated over a week ago

Exporting calls and campaigns

Read time: 1 minute | Analyse your campaign along with key information: time, outcome, duration and contact information
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Written by Jonny Richardson
Updated over a week ago

Exporting script data

Read time: < 1 minute | Setting up and exporting script data to be used externally.
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Written by Chris Gibson
Updated over a week ago