FAQs / Webinars / Historic product updates

Read the FAQs, watch the latest Gecko webinars. Find all new Product Updates here: https://geckoengage.com/blog/

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69 articles in this collection
Written by Chris Gibson, Jonny Richardson, Brian Anderson and 2 others
FAQs - the most commonly asked questions and answers.

SMS message rate limits for GeckoEngage and Chat

How quickly can your SMS text messages reach your audience?
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

How do I contact Gecko support?

Read time: < 1 minute | Two quick clicks and you can get the help you need.
Chris Gibson avatar
Written by Chris Gibson
Updated over a week ago

How do I reset my password?

Read time: < 1 minute | Quick and simple password reset.
Chris Gibson avatar
Written by Chris Gibson
Updated over a week ago

Why can't I see anything on Gecko after logging in?

Read time: 2 minutes | Easily fix this browser related issue.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Why aren't my template tags working?

Read time: 2 minutes | How to ensure template tags work every time.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

How do I use the new exports?

Read time: 4 minutes | Pick 'n' mix the data you need with Gecko's brand new exports.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

How do I track UTM information with forms?

Read time: 4 minutes | Learn how to monitor UTM information without having to rely on Google Analytics.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Why can't I respond to old Facebook messages on GeckoChat?

Read time: < 1 minute | Speaking with students who messaged you longer than 24-hours ago? Read this.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Why do the characters on my export look different?

Read time: 1 minute | A simple character encoding fix to get your export looking the way it should.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

What is 'No Consent' and why didn't my message send?

Read time: 2 minutes | Prevent emails / SMS' from failing in easy-to-follow steps.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

What's the difference between Web Only and Mobile Only form fields?

Read time: 1 minute | The difference and how to use them!
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Written by Jonny Richardson
Updated over a week ago

How can I create a pre-filled form?

Read time: 4 minutes | Great for follow-up communication and feedback.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

How can I make a number callable again?

Read time: < 1 minute | Take the necessary steps to make any blocked number active again.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Why is my import/export taking so long?

Read time: < 1 minute | Does your import or export seem to be stuck? This may be the article you're looking for.
Chris Gibson avatar
Written by Chris Gibson
Updated over a week ago

Why can't I log in to the website?

Read time: 1 minute | Let us run you through some common yet easily fixable faults that may be hindering your efforts.
Chris Gibson avatar
Written by Chris Gibson
Updated over a week ago

Why isn't the Capture app working on my iPad?

Read time: < 2 minutes | Read through our troubleshoot document for getting the most out of Capture on your iPad.
Chris Gibson avatar
Written by Chris Gibson
Updated over a week ago

How do I suggest new features?

Read time: < 1 minute | Our community powers what we work on next. Have your say.
Chris Gibson avatar
Written by Chris Gibson
Updated over a week ago
Webinars & Past Events - explore expertise from past events, hosted by Gecko.

July 2018: Gecko Success Forum - University Call Centre

Run time: 50 mins | Boris hosts a workshop using GeckoTalk to turn your team into a fully fledged University call centre.
Brian Anderson avatar
Written by Brian Anderson
Updated over a week ago

July 2018: US Introduction to Gecko Forum

Run time: 51 mins | Customer Success Executive, Boris provides basic Gecko training.
Brian Anderson avatar
Written by Brian Anderson
Updated over a week ago

June 2018: EU Gecko Success Forum

Run time: 44 mins | Chris talks GDPR and Open Day events in the June Gecko Success Forum.
Brian Anderson avatar
Written by Brian Anderson
Updated over a week ago

June 2018: EU Introduction to Gecko

Run time: 43 mins | Chris provides basic training for new Gecko users based in the EU.
Brian Anderson avatar
Written by Brian Anderson
Updated over a week ago

June 2018: US Gecko Success Forum

Run time: 37 mins | Chris looks at how new features and updates will improve Open House and email & SMS broadcasts.
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Written by Brian Anderson
Updated over a week ago

April 2018: Gecko, GDPR and Harper Adams university

Run time: 58 mins | In this webinar the team are joined by Tom Klages, the digital marketing officer at Harper Adams University.
Brian Anderson avatar
Written by Brian Anderson
Updated over a week ago

December 2017: How to run a more effective open day

Run time: 1 hr 15 mins | In this webinar the team are joined by David Eglese, the head of data science at the University of Liverpool.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

October 2017: 2017 Clearing Trends & Tactics Webinar

Run time: 52 mins | In this webinar the team are again joined by Aimee Ellis, the CRM manager at the University of Southampton.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

June 2017: Clearing Q&A with university of Southampton

Run time: 51 mins | In this webinar the team are joined by Aimee Ellis, the CRM manager at the University of Southampton.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago
2018 Product Updates

QR Code Share Page on the Capture app

Q4 2018 | Turn your device into a simple share page with a QR code.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Updated exports

Q4 2018 Update | Choose specific data to export, re-arrange the columns, choose the data format and more.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Consent syncing

Q4 2018 Update | Keep your opt-ins in check across gecko and your CRMs with consent syncing.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Chat <> Engage integration

Q4 2018 Update | Respond to workflows and broadcast messages within Chat and embed live chat widgets within forms, RSVP and landing pages.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

New Dynamics integration

Q4 2018 Update | A new integration for Dynamics to support multiple modules, message syncing and event event and attendee sync for CD.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Updated event field

Q4 2018 Update | We've updated our event field to be more simple and user friendly on mobile devices.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

New Campaign Event Syncing on Dynamics

Read time: < 5 minutes | Campaign Event Syncing on Dynamics.
Jonny Urquhart avatar
Written by Jonny Urquhart
Updated over a week ago

Chat team stats

Monitor how your team is performing with Gecko Chat's stats for teams.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

GeckoChat app for Android

Q3 2019 | The new Chat app is now available for Android devices.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Gecko Log-in Process Changes

Q3 2019 | We're updating our authentication process to be more reliable, extensible and secure.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Syncing events to Salesforce Campaigns

Q3 2019 | 2-way event synchronisation for all Salesforce users.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

April 2019 Product Update

Q2 2019 | A new app, new forms, improved Salesforce integrations and more!
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Written by Jonny Richardson
Updated over a week ago

GeckoChat Log-in Changes

Q1 2019 | We're updating our login authentication process to be more reliable, extensible and secure.
Callum Dickson avatar
Written by Callum Dickson
Updated over a week ago

WhatsApp Channel

Q2 2019 | WhatsApp comes to GeckoChat.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago
Pre-2018 Product Updates

Redesigned Event Sessions

Event sessions revamped. The first of many changes for GeckoVisit!
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Radius Contact Imports & Owner Assignments In Chat

A GeckoChat improvement for Radius users.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Redesigned RSVP pages

New and improved RSVP pages for self management.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

XML webhooks (SIS / SRS / SITS Integration)

Easily link to older SRS using webhooks.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Javascript Embeds & Updated Form Share Tab

The form builder has been updated with a simplified share tab and support for javascript embeds.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Capture app Device Limits

We are restricting how many devices a user can be logged into for the Form mobile app due to security concerns.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Verifying Email Senders and Domains

Find out how to verify senders in Gecko to be able to send emails that look like they are coming from your domain.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Updated file uploads

A timely improvement to file uploads.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Chat stats

We've released new reporting functionality in Chat via our Stats section.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Internal conversation notes

Better coordinate enquiry responses with notes.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Consent reasons #GDPR

Track opt-ins and consents with our new consent reasons.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Saved replies

Tired of typing the same reply again & again? We've got you covered.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Updated imports

Added support +slicker interface = an easier to use imports section.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Daily summary emails

Oversee your account activity from the comfort of your email inbox.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Automatic URL shortening in SMS messages

URLs automatically shortened to use up less characters in your texts.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Event description on RSVP pages

Allow students to see more about your event at a glance.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Contact data dashboard

Visualise the data stored in your contact fields with an out-of-the-box dashboard.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Improved broadcasts

Bigger, better, broadcastier.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Improved RSVP pages

Empower students to manage their own bookings.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Event guests

Automate your guest lists with our brand new feature.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

"OR" logic in contact filters

Smarter searches equal more accurate results.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Session tags

Make it easier than ever for students to find the right sessions for them.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Offline registrations through GeckoScan

Never worry about poor internet signal again.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Sending exports to multiple users

Share data with your team faster than ever.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Exporting messages

Analysing messages has never been easier.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

New workflow action to update a contact or response field

Supercharge your workflows by watching this video.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Filtering messages by broadcast

Is this the update you're looking for?
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Salesforce integration improvements

Easier to use and more control over your integration.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Filtering out system notification on the contact activity

Minor update to allow users to hide system alerts from the contact activity.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago