GeckoChat

Consolidate email, SMS, live chat and social media into a single inbox with GeckoChat.

Adrian Binzaru avatar Boris Naumov avatar Jonny Richardson avatar +1
32 articles in this collection
Written by Adrian Binzaru, Boris Naumov, Jonny Richardson and 1 other
Advanced Knowledge

Chat widget triggers

Read time: 6 minutes | Launch, close, hide, show, send messages and assign using triggers.
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Written by Adrian Binzaru
Updated over a week ago

Chat widget location

Read time: < 2 minutes | Change where your Chat widget appears on your webpage with some simple code.
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Written by Jonny Richardson
Updated over a week ago

Rich text messaging in Chat

Read time: 2 minutes | Use lists, inline images, hyperlinks and more within your message composer in Chat.
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Written by Adrian Binzaru
Updated over a week ago

Conversation management

Read time: 3 minutes | Manage, assign and collect information during conversations within GeckoChat.
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Written by Boris Naumov
Updated over a week ago

Managing contacts

Read time: 1 minute | Search, manage and view contacts with ease.
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Written by Boris Naumov
Updated over a week ago

Managing your Chat agents

Read time: 2 minutes | Create swim-lanes for your Agents, Supervisors and Admins.
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Written by Boris Naumov
Updated over a week ago

Start conversation in GeckoChat workflow

Read time: < 1 minute | Students fills in your form. You start a 1-to-1 conversation with the student. Simple!
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Written by Jonny Richardson
Updated over a week ago

Pre-chat workflows

Read time: 3 minutes | Pick what your live-chat channel does before the conversation is started.
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Written by Jonny Richardson
Updated over a week ago

Workflows in GeckoChat

Read time: 1 minute | Let GeckoChat do the work for you when the conversation is started.
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Written by Boris Naumov
Updated over a week ago

Post-chat workflows

Read time: < 2 minutes | Get the most out of workflows that trigger after the conversation is closed.
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Written by Jonny Richardson
Updated over a week ago

Setting up channels

Read time: < 1 minute | How to create multiple channels for your agents to start taking enquiries on.
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Written by Boris Naumov
Updated over a week ago

Setting up Live Chat channels

Read time: 2 minutes | Configure, embed and customise your Live Chat channels in seconds.
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Written by Boris Naumov
Updated over a week ago

Setting up Facebook channels

Read time: < 1 minute | Integrate your Facebook page with GeckoChat.
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Written by Jonny Richardson
Updated over a week ago

Setting up SMS Channels

Read time: < 1 minute | Send and receive text messages in GeckoChat.
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Written by Boris Naumov
Updated over a week ago

Setting up Twitter channels

Read time: < 1 minute | Link your Twitter account to GeckoChat.
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Written by Jonny Richardson
Updated over a week ago

Setting up Email channels

Read time: 2 minutes | Quickly and easily send and receive emails in GeckoChat.
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Written by Boris Naumov
Updated over a week ago

Custom contact fields

Read time: 2 minutes | Customise the information your agents can collect.
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Written by Boris Naumov
Updated over a week ago

Setting up labels

Read time: < 1 minute | Labels allow you to easily filter and find contacts in your system.
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Written by Boris Naumov
Updated over a week ago