GeckoChat

Consolidate email, SMS, live chat and social media into a single inbox with GeckoChat.

Boris Naumov avatar Jonny Richardson avatar Vinny Costantino avatar
34 articles in this collection
Written by Boris Naumov, Jonny Richardson, and Vinny Costantino
Advanced Knowledge

Chat widget triggers

Read time: 6 minutes | Launch, close, hide, show, send messages and assign using triggers.
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Written by Boris Naumov
Updated over a week ago

Chat widget location

Read time: < 2 minutes | Change where your Chat widget appears on your webpage with some simple code.
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Written by Jonny Richardson
Updated over a week ago

Rich text messaging in Chat

Read time: 2 minutes | Use lists, inline images, hyperlinks and more within your message composer in Chat.
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Written by Boris Naumov
Updated over a week ago

Conversation management

Read time: 3 minutes | Manage, assign and collect information during conversations within GeckoChat.
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Written by Boris Naumov
Updated over a week ago

Managing contacts

Read time: 1 minute | Search, manage and view contacts with ease.
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Written by Boris Naumov
Updated over a week ago

Managing your Chat agents

Read time: 2 minutes | Create swim-lanes for your Agents, Supervisors and Admins.
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Written by Boris Naumov
Updated over a week ago

Start conversation in GeckoChat workflow

Read time: < 1 minute | Students fills in your form. You start a 1-to-1 conversation with the student. Simple!
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Written by Jonny Richardson
Updated over a week ago

Pre-chat workflows

Read time: 3 minutes | Pick what your live-chat channel does before the conversation is started.
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Written by Jonny Richardson
Updated over a week ago

Workflows in GeckoChat

Read time: 1 minute | Let GeckoChat do the work for you when the conversation is started.
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Written by Boris Naumov
Updated over a week ago

Post-chat workflows

Read time: < 2 minutes | Get the most out of workflows that trigger after the conversation is closed.
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Written by Jonny Richardson
Updated over a week ago

Pass URL values into GeckoChat via the Live-Chat channel

Read time: < 2 minutes | Make use of a simple bit of code to update custom fields with values in your URL.
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Written by Jonny Richardson
Updated over a week ago

How can I initiate a conversation on WhatsApp?

Read time: 2 minutes | Be proactive and start conversations on WhatsApp.
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Written by Jonny Richardson
Updated over a week ago

WhatsApp Customer Care Window

Read Time: 1 Minute | WhatsApp's 24 hour response time window.
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Written by Vinny Costantino
Updated over a week ago

Setting up channels

Read time: < 1 minute | How to create multiple channels for your agents to start taking enquiries on.
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Written by Boris Naumov
Updated over a week ago

Setting up Live Chat channels

Read time: 2 minutes | Configure, embed and customise your Live Chat channels in seconds.
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Written by Boris Naumov
Updated over a week ago

Setting up Facebook channels

Read time: < 1 minute | Integrate your Facebook page with GeckoChat.
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Written by Jonny Richardson
Updated over a week ago

Setting up SMS channels

Read time: < 1 minute | Send and receive text messages in GeckoChat.
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Written by Boris Naumov
Updated over a week ago

Setting up Twitter channels

Read time: < 1 minute | Link your Twitter account to GeckoChat.
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Written by Jonny Richardson
Updated over a week ago

Setting up Email channels

Read time: 2 minutes | Quickly and easily send and receive emails in GeckoChat.
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Written by Boris Naumov
Updated over a week ago

Custom contact fields

Read time: 2 minutes | Customise the information your agents can collect.
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Written by Boris Naumov
Updated over a week ago

Setting up tags

Read time: < 1 minute | Tags allow you to easily filter and find contacts in your system.
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Written by Boris Naumov
Updated over a week ago