FAQs / Webinars / Product updates

Read the FAQs, watch the latest Gecko webinars and check out the latest product updates.

Adrian Binzaru avatar Chris Gibson avatar Jennifer Harley avatar +2
60 articles in this collection
Written by Adrian Binzaru, Chris Gibson, Jennifer Harley and 2 others
FAQs - the most commonly asked questions and answers.

How do I contact Gecko support?

Read time: < 1 minute | Two quick clicks and you can get the help you need.
Chris Gibson avatar
Written by Chris Gibson
Updated over a week ago

How do I reset my password?

Read time: < 1 minute | Quick and simple password reset.
Chris Gibson avatar
Written by Chris Gibson
Updated over a week ago

Why can't I see anything on Gecko after logging in?

Read time: 2 minutes | Easily fix this browser related issue.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

How do I use the new exports?

Read time: 4 minutes | Pick 'n' mix the data you need with Gecko's brand new exports.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

How do I track UTM information with forms?

Read time: 3 minutes | Learn how to monitor UTM information without having to rely on Google Analytics.
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Written by Jonny Richardson
Updated over a week ago

What is 'No Consent' and why didn't my message send?

Read time: 2 minutes | Prevent emails / SMS' from failing in easy-to-follow steps.
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Written by Jonny Richardson
Updated over a week ago

Why aren't my template tags working?

Read time: 2 minutes | How to ensure template tags work every time.
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Written by Jonny Richardson
Updated over a week ago

What's the difference between Web Only and Mobile Only form fields?

Read time: 1 minute | The difference and how to use them!
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Written by Jonny Richardson
Updated over a week ago

How can I create a pre-filled form?

Read time: 4 minutes | Great for follow-up communication and feedback.
Boris Naumov avatar
Written by Boris Naumov
Updated over a week ago

How can I make a number callable again?

Read time: < 1 minute | Take the necessary steps to make any blocked number active again.
Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Why is my import/export taking so long?

Read time: < 1 minute | Does your import or export seem to be stuck? This may be the article you're looking for.
Chris Gibson avatar
Written by Chris Gibson
Updated over a week ago

Why can't I log in to the website?

Read time: 1 minute | Let us run you through some common yet easily fixable faults that may be hindering your efforts.
Chris Gibson avatar
Written by Chris Gibson
Updated over a week ago

Why isn't the Capture app working on my iPad?

Read time: < 2 minutes | Read through our troubleshoot document for getting the most out of Capture on your iPad.
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Written by Chris Gibson
Updated over a week ago

How do I suggest new features?

Read time: < 1 minute | Our community powers what we work on next. Have your say.
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Written by Chris Gibson
Updated over a week ago
Webinars & Past Events - explore expertise from past events, hosted by Gecko.

July 2018: Gecko Success Forum - University Call Centre

Run time: 50 mins | Boris hosts a workshop using GeckoTalk to turn your team into a fully fledged University call centre.
Jennifer Harley avatar
Written by Jennifer Harley
Updated over a week ago

July 2018: US Introduction to Gecko Forum

Run time: 51 mins | Customer Success Executive, Boris provides basic Gecko training.
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Written by Jennifer Harley
Updated over a week ago

June 2018: EU Gecko Success Forum

Run time: 44 mins | Chris talks GDPR and Open Day events in the June Gecko Success Forum.
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Written by Jennifer Harley
Updated over a week ago

June 2018: EU Introduction to Gecko

Run time: 43 mins | Chris provides basic training for new Gecko users based in the EU.
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Written by Jennifer Harley
Updated over a week ago

June 2018: US Gecko Success Forum

Run time: 37 mins | Chris looks at how new features and updates will improve Open House and email & SMS broadcasts.
Jennifer Harley avatar
Written by Jennifer Harley
Updated over a week ago

April 2018: Gecko, GDPR and Harper Adams university

Run time: 58 mins | In this webinar the team are joined by Tom Klages, the digital marketing officer at Harper Adams University.
Jennifer Harley avatar
Written by Jennifer Harley
Updated over a week ago

December 2017: How to run a more effective open day

Run time: 1 hr 15 mins | In this webinar the team are joined by David Eglese, the head of data science at the University of Liverpool.
Boris Naumov avatar
Written by Boris Naumov
Updated over a week ago

October 2017: 2017 Clearing Trends & Tactics Webinar

Run time: 52 mins | In this webinar the team are again joined by Aimee Ellis, the CRM manager at the University of Southampton.
Boris Naumov avatar
Written by Boris Naumov
Updated over a week ago

June 2017: Clearing Q&A with university of Southampton

Run time: 51 mins | In this webinar the team are joined by Aimee Ellis, the CRM manager at the University of Southampton.
Boris Naumov avatar
Written by Boris Naumov
Updated over a week ago
Pre-Q4 2018 Product Updates

Chat team stats

Monitor how your team is performing with Gecko Chat's stats for teams.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Redesigned Event Sessions

Event sessions revamped. The first of many changes for GeckoVisit!
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Redesigned RSVP pages

New and improved RSVP pages for self management.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Radius Contact Imports & Owner Assignments In Chat

A GeckoChat improvement for Radius users.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

XML webhooks (SIS / SRS / SITS Integration)

Easily link to older SRS using webhooks.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Javascript Embeds & Updated Form Share Tab

The form builder has been updated with a simplified share tab and support for javascript embeds.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Form Mobile App Device Limits

We are restricting how many devices a user can be logged into for the Form mobile app due to security concerns.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Verifying Email Senders and Domains

Find out how to verify senders in Gecko to be able to send emails that look like they are coming from your domain.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Updated file uploads

A timely improvement to file uploads.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Chat stats

We've released new reporting functionality in Chat via our Stats section.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Internal conversation notes

Better coordinate enquiry responses with notes.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Consent reasons #GDPR

Track opt-ins and consents with our new consent reasons.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Saved replies

Tired of typing the same reply again & again? We've got you covered.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Updated imports

Added support +slicker interface = an easier to use imports section.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Daily summary emails

Oversee your account activity from the comfort of your email inbox.
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Written by Adrian Binzaru
Updated over a week ago

Automatic URL shortening in SMS messages

URLs automatically shortened to use up less characters in your texts.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Event description on RSVP pages

Allow students to see more about your event at a glance.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Contact data dashboard

Visualise the data stored in your contact fields with an out-of-the-box dashboard.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Improved broadcasts

Bigger, better, broadcastier.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Improved RSVP pages

Empower students to manage their own bookings.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Event guests

Automate your guest lists with our brand new feature.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

"OR" logic in contact filters

Smarter searches equal more accurate results.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Session tags

Make it easier than ever for students to find the right sessions for them.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Offline registrations through GeckoScan

Never worry about poor internet signal again.
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Written by Adrian Binzaru
Updated over a week ago

Sending exports to multiple users

Share data with your team faster than ever.
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Written by Adrian Binzaru
Updated over a week ago

Exporting messages

Analysing messages has never been easier.
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Written by Adrian Binzaru
Updated over a week ago

New workflow action to update a contact or response field

Supercharge your workflows by watching this video.
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Written by Adrian Binzaru
Updated over a week ago

Filtering messages by broadcast

Is this the update you're looking for?
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Salesforce integration improvements

Easier to use and more control over your integration.
Adrian Binzaru avatar
Written by Adrian Binzaru
Updated over a week ago

Filtering out system notification on the contact activity

Minor update to allow users to hide system alerts from the contact activity.
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Written by Adrian Binzaru
Updated over a week ago