Gecko Chat's team stats feature allows you to see how your agents are performing in a clear and simple user interface. To access these reports go to Stats > Teams to view them.

You can view some key indicators based on individual agents or teams. Here are some of the metrics that you can report on: 

  • Total count of messages sent
  • Conversations closed
  • Median time to first response
  • Median time to conversation close 
  • Time spent online

All of these metrics can be viewed for a specific time period, tagged conversations set or channel. You can filter using the options at the very to of the page: 

Please share your feedback on this update by contacting us through the live chat, logging a feature request through the 'Suggest a Feature' option in Gecko, or by emailing us on adrian@geckoengage.com 

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