GeckoChat supports the integration of multiple channels into one interface, meaning that your agents are able to respond to queries from your social media pages (Facebook, Twitter), text messages, live chats and emails directly from GeckoChat, without leaving the system and while collecting information for each contact.
Setting up channels:
- In order to setup a new channel - navigate to Settings and select the Channels tab.
- Select Add New and pick the channel of your choosing.
- For each channel, you will be prompted to provide different information. Social media, for example, will require you to login to the relevant account, while LiveChat and email will require alternative verification, viewable upon creating a new channel.
You are able to have an unlimited number of channels and you are able to have multiple channels of the same type (e.g. more than 1 Facebook page).
Any questions? Feel free to start a live chat with a member of our support team or explore the rest of our academy at your leisure.