In our latest update to GeckoChat, we've introduced the ability to add notes to conversations. Here's how that works:
Internal notes will only be visible by other agents. Once you're done writing notes, you can seamlessly switch back to the main conversation view with a click.
Please use the emojis below to share your thoughts on this update. It helps us to build a better product for you. For more information, why not contact our support team via live chat or email? You can suggest features through the "Suggest a Feature" option in Gecko or by emailing firstname.lastname@example.org.