GeckoChat allows you to purchase a phone number with the ability to send and receive messages from the GeckoChat platform.


Before creating your SMS channel, be sure to navigate to Agents and click on your agent. If you haven't already, update your details to include a valid mobile telephone number. You will be unable to create an SMS channel without this number. (Note: your personal number will not be used for the purposes of the SMS channel - we simply need it so we can send you confirmation that the channel has been set up.)

  • Navigate to Settings > Channels.

  • Select Add New.

  • Pick Add new channel under SMS.

  • Give your channel a Title (this is purely for your own administrative purposes).

  • Select your Country option and Save.

  • Done!

This will create your channel and take you to a page containing the phone number related to your new SMS channel. Your channel is now ready to use. 


Any questions? Feel free to start a live chat with a member of our support team or explore the rest of our academy at your leisure.

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