GeckoChat allows you to purchase a phone number with the ability to send and receive messages from the GeckoChat platform.

Setup:

Before creating your SMS channel, be sure to navigate to Agents and click on your agent. If you haven't already, update your details to include a valid mobile telephone number. You will be unable to create an SMS channel without this number. (Note: your personal number will not be used for the purposes of the SMS channel - we simply need it so we can send you confirmation that the channel has been set up.)

  • Navigate to Settings > Channels.

  • Select Add New.

  • Pick Add new channel under SMS.

  • Give your channel a Title (this is purely for your own administrative purposes).

  • Select your Country option and Save.

  • Done!

This will create your channel and take you to a page containing the phone number related to your new SMS channel. Your channel is now ready to use. 

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Any questions? Feel free to start a live chat with a member of our support team or explore the rest of our academy at your leisure.

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