Setting up your Facebook channel is an incredibly simple process. 

To get started, in GeckoChat, click Settings > Channels > + Add New. Find the Facebook channel and click Add new Channel

Clicking Login to Facebook will open a pop-up browser which will prompt you for the email/ password for your Facebook account. Once logged in, a window will open in GeckoChat asking you to provide a Channel Title and to specify which eligible Facebook Page you'd like to add. 

And that's all. Any messages sent directly to your Facebook page will now automatically appear in GeckoChat and any responses you give will automatically be sent back to Facebook. 

It's important to note that only Facebook pages can link to GeckoChat (as opposed to private Facebook profiles). Pages are free to make and can be set up in seconds by heading to Create a Page. Another useful thing to note is that Facebook imposes restrictions on responding to messages from students whose questions remained unanswered for periods of 24-hours or longer. Read more here


Any questions? Feel free to start a live chat with a member of our support team or explore the rest of our academy at your leisure.

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