Setting up your Facebook channel is an incredibly simple process. 

To get started, in GeckoChat, click Settings > Channels > + Add New. Find the Facebook channel and click Add new Channel

Clicking Login to Facebook will open a pop-up browser which will prompt you for the email/ password for your Facebook account. Once logged in, a window will open in GeckoChat asking you to provide a Channel Title and to specify which eligible Facebook Page you'd like to add. 

And that's all. Any messages sent directly to your Facebook page will now automatically appear in GeckoChat and any responses you give will automatically be sent back to Facebook. 

It's important to note that only Facebook pages can link to GeckoChat (as opposed to private Facebook profiles). Pages are free to make and can be set up in seconds by heading to Create a Page.

Why can't I respond to old Facebook/Instagram messages on GeckoChat?

For those of you using Facebook or Instagram channels on your GeckoChat account, you may have noticed that responding to messages from a few days ago can sometimes be more difficult than you anticipated. If so, you've likely stumbled upon what Facebook calls the '24+1 policy'.

If a student sends you a message on Facebook messenger, this begins a 24-hour countdown. During these 24 hours, you can respond to the student as many times as you'd like. It's worth noting that the 24-hour time limit is refreshed each time a student responds to any of your messages.

If, however, you don't respond within 24-hours of the student's last message, Facebook limits you to only being able to send approximately one message to the student. Trying to send more will result in Facebook blocking your messages until such a time that the student responds to your first message.

So to summarise; if the student messaged you on Facebook more than 24-hours ago be mindful - you'll only be able to send them one message back. So make it count!

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Any questions? Feel free to start a live chat with a member of our support team or explore the rest of our academy at your leisure.

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