This article takes you through the quick process of configuring the Gecko Chat Component in your Gecko Widget.

Please note, this component is only usable by clients with a Gecko Chat account.

Choosing the Gecko Chat Component

Gecko Live Chat lets you respond to student inquiries instantly and accurately. It collates messages from multiple sources (Live-Chat, Email, Social Media, Texting, etc.) and delivers them all to one easy-to-manage inbox. You’ll never miss an opportunity to engage with students while demonstrating your school’s smart, modern and innovative approach to technology.

Getting started

To start using the Gecko Chat Component, click the Gecko Chat card in the Build The Widget area of your Widget.

Now we need to fill in a few fields:

  • Widget Component Label - What would you like this component to be called? Students will see this name on the widget menu when hovering their mouse over the Widget Icon:

An example of how the 'Widget Component Label' renders upon mouse-hover on the Widget
  • Gecko Chat Widget ID - Which channel should we embed into your widget? Log into Gecko Chat and go to Settings > Channels (or just click here) and click the channel you'd like to embed. Copy the account_id and paste it into this field!

  • Widget Icon - How would you like your component icon to look?

Remember, you can test your component once you've added it to your widget! Just click the Real-time practice widget in the bottom right-hand corner of the page to see your video in action.

Frequently asked questions

Q: Will my workflows still trigger using the widget?

A: Yes. Any and all workflows you have set up will still continue to function. The only slight variation in behavior is if your live-chat channel is making use of a before the conversation has started workflow to trigger/prompt a message to the student. These messages will not appear above your Engagement Widget and will instead be visible in the live-chat conversation window, only.

Q: Can our Chatbot still pick up conversations?

A: Yep! The bot will continue to work as before.

Q: Our live chat widget is configured to hide if our team is unavailable. What will happen if a student tries to open the live chat from the Engagement Widget when we're not online?

A: Good question! If you embed your live chat channel into your Engagement Widget, it will always be available for students to click, irrespective of whether your team is available. If your team is online when the student clicks your live chat component, the live chat will appear. If your team is unavailable when the student clicks your live chat component, the live chat will instead be hidden.

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Any questions? Feel free to start a live chat with a member of our support team or explore the rest of our academy at your leisure.


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