Please note that in order for this integration to work, you will need an eligible Instagram business account that is connected to a Facebook page or account.

Setting up your Instagram channel is easy.

Start by logging in to GeckoChat and click Settings > Channels > + Add New. Find the Instagram channel and click Add new Channel.

Clicking Login to Facebook will open a pop-up that will ask you for the email/ password for your Facebook account. You won't have to do this if you've recently added a Facebook channel to your Chat account.

Once logged in, a window will open in GeckoChat asking you to provide a Channel Title and to specify which eligible Instagram Business Account you'd like to add.

And that's all. Any DMs to your Instagram page will now automatically appear in GeckoChat and any replies you send will automatically be pinged back to Instagram.

Instagram Business Account Settings

To allow messages to sync between Instagram and Chat, you have to ensure that you have "Allow access to messages" toggled on within Instagram.

  1. Open Instagram Business Account

  2. Select the hamburger drop-down on the top right

  3. Settings

  4. Privacy

  5. Messages

  6. Toggle on "Allow access to messages"

Why can't I respond to old Facebook/Instagram messages on GeckoChat?

For those of you using Facebook or Instagram channels on your GeckoChat account, you may have noticed that responding to messages from a few days ago can sometimes be more difficult than you anticipated. If so, you've likely stumbled upon what Facebook calls the '24+1 policy'.

If a student sends you a message on Facebook messenger, this begins a 24-hour countdown. During these 24 hours, you can respond to the student as many times as you'd like. It's worth noting that the 24-hour time limit is refreshed each time a student responds to any of your messages.

If, however, you don't respond within 24-hours of the student's last message, Facebook limits you to only being able to send approximately one message to the student. Trying to send more will result in Facebook blocking your messages until such a time that the student responds to your first message.

So to summarise; if the student messaged you on Facebook more than 24-hours ago be mindful - you'll only be able to send them one message back. So make it count!

***

Any questions? Feel free to start a live chat with a member of our support team or explore the rest of our academy at your leisure.

Did this answer your question?