Calls

Cloud Call Center Training

Watch time: 51 minutes | A full overview of Cloud Call Center.

Written by Jonny Richardson
Updated over a week ago

Writing your first script

Read time: 4 minutes | Part one: Prep for your campaign by writing your first script.

Written by Jonny Richardson
Updated over a week ago

Creating your call campaign

Read time: 3 minutes | Part two: Kick start your campaign.

Written by Jonny Richardson
Updated over a week ago

Making and logging calls

Read time: 3 minutes | Part three: Putting into practise the work you've done.

Written by Jonny Richardson
Updated over a week ago

Call agent management

Read time: < 2 minutes | Part four: Create clear "swim-lanes" for your agents.

Written by Jonny Richardson
Updated over a week ago

Analyse your campaign

Read time: 2 minutes | Part five: Utilise powerful reporting tools to learn from your campaign.

Written by Jonny Richardson
Updated over a week ago

Call Outcomes

Read time: 2 minutes | Better define the outcomes of your calls

Written by Jonny Richardson
Updated over a week ago

VoIP numbers for outbound campaigns

Read time: < 1 minute | Find out how easy creating telephone numbers for your campaigns can be.

Written by Chris Gibson
Updated over a week ago

Setting Up Inbound VoIP

Read time: < 1 minute | Get ready for inbound calls with our guide to VoIP numbers.

Written by Chris Gibson
Updated over a week ago

Integrating scripts

Read time: 2 minutes | Push information captured during a call directly to your CRM.

Written by Jonny Richardson
Updated over a week ago

Script workflows

Read time: 1 minute | Automate actions based on the information your agents collect.

Written by Chris Gibson
Updated over a week ago

Setting up call scripts

Read time: 2 minutes | Build dynamic out-of-the-box solutions to power your campaigns.

Written by Jonny Richardson
Updated over a week ago

Campaign set up

Read time: < 2 minutes | Learn how to quickly and easily set up your call campaigns.

Written by Jonny Richardson
Updated over a week ago

Campaign filters

Read time: < 1 minute | A crash course in organising your campaign with our filter system.

Written by Chris Gibson
Updated over a week ago

Campaign segments

Read time: 1 minute | Effortlessly match the right call to the right agent with segments.

Written by Jonny Richardson
Updated over a week ago

Campaign workflows

Read time: 1 minute | Mechanise communications and internal actions for your campaigns.

Written by Jonny Richardson
Updated over a week ago

Monitoring and managing live calls

Read time: 1 minute | Track the stats and successfully navigate the chokepoints of your campaign in real time.

Written by Jonny Richardson
Updated over a week ago

Call reporting

Read time: < 1 minute | Measure the success and performance of your team within GeckoTalk.

Written by Jonny Richardson
Updated over a week ago

Exporting calls and campaigns

Read time: 1 minute | Analyse your campaign along with key information: time, outcome, duration and contact information

Written by Jonny Richardson
Updated over a week ago

Exporting script data

Read time: < 1 minute | Setting up and exporting script data to be used externally.

Written by Chris Gibson
Updated over a week ago