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Calls
No more spreadsheets or calling from a sheet. Calling made simple and scalable.
20 articles in this collection
Written by
Chris Gibson
and
Jonny Richardson
🍿 Overview
Cloud Call Center Training
Watch time: 51 minutes | A full overview of Cloud Call Center.
Written by
Jonny Richardson
Updated over a week ago
💪 Getting started
Writing your first script
Read time: 4 minutes | Part one: Prep for your campaign by writing your first script.
Written by
Jonny Richardson
Updated over a week ago
Creating your call campaign
Read time: 3 minutes | Part two: Kick start your campaign.
Written by
Jonny Richardson
Updated over a week ago
Making and logging calls
Read time: 3 minutes | Part three: Putting into practise the work you've done.
Written by
Jonny Richardson
Updated over a week ago
Call agent management
Read time: < 2 minutes | Part four: Create clear "swim-lanes" for your agents.
Written by
Jonny Richardson
Updated over a week ago
Analyse your campaign
Read time: 2 minutes | Part five: Utilise powerful reporting tools to learn from your campaign.
Written by
Jonny Richardson
Updated over a week ago
💡 Advanced Knowledge
Call Outcomes
Read time: 2 minutes | Better define the outcomes of your calls
Written by
Jonny Richardson
Updated over a week ago
VoIP numbers for outbound campaigns
Read time: < 1 minute | Find out how easy creating telephone numbers for your campaigns can be.
Written by
Chris Gibson
Updated over a week ago
Setting Up Inbound VoIP
Read time: < 1 minute | Get ready for inbound calls with our guide to VoIP numbers.
Written by
Chris Gibson
Updated over a week ago
Integrating scripts
Read time: 2 minutes | Push information captured during a call directly to your CRM.
Written by
Jonny Richardson
Updated over a week ago
Script workflows
Read time: 1 minute | Automate actions based on the information your agents collect.
Written by
Chris Gibson
Updated over a week ago
Setting up call scripts
Read time: 2 minutes | Build dynamic out-of-the-box solutions to power your campaigns.
Written by
Jonny Richardson
Updated over a week ago
Campaign set up
Read time: < 2 minutes | Learn how to quickly and easily set up your call campaigns.
Written by
Jonny Richardson
Updated over a week ago
Campaign filters
Read time: < 1 minute | A crash course in organising your campaign with our filter system.
Written by
Chris Gibson
Updated over a week ago
Campaign segments
Read time: 1 minute | Effortlessly match the right call to the right agent with segments.
Written by
Jonny Richardson
Updated over a week ago
Campaign workflows
Read time: 1 minute | Mechanise communications and internal actions for your campaigns.
Written by
Jonny Richardson
Updated over a week ago
Monitoring and managing live calls
Read time: 1 minute | Track the stats and successfully navigate the chokepoints of your campaign in real time.
Written by
Jonny Richardson
Updated over a week ago
Call reporting
Read time: < 1 minute | Measure the success and performance of your team within GeckoTalk.
Written by
Jonny Richardson
Updated over a week ago
Exporting calls and campaigns
Read time: 1 minute | Analyse your campaign along with key information: time, outcome, duration and contact information
Written by
Jonny Richardson
Updated over a week ago
Exporting script data
Read time: < 1 minute | Setting up and exporting script data to be used externally.
Written by
Chris Gibson
Updated over a week ago