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FAQs & Use-cases
FAQs & Use-cases
Exciting use-cases and the answers to the most common questions.
+4
60 articles in this collection
Written by
Matthew Lanham,
Chris Gibson,
Jonny Richardson
and 4 others
Clearing Testing Update 2022
Clearing is how higher education institutions fill the remaining places they have on their courses
Written by
Jonny Urquhart
Updated over a week ago
Google Analytics Update July '23
Written by
Brian Anderson
Updated over a week ago
Incident - Drag & Drop Email Images
Written by
Matthew Lanham
Updated over a week ago
⭐️ Use-cases
Increasing Student Engagement during Events
Watch Time: 8 minutes | Up your student engagement game with these simple tricks!
Written by
Michelle Smith
Updated over a week ago
Creating a bespoke student experience with Landing Pages
Watch time: 6 Minutes | Make your students feel like they are the most important person your institution speaks to today.
Written by
Jonny Richardson
Updated over a week ago
💡 FAQs - the most commonly asked questions and answers.
SMS message rate limits for GeckoEngage and Chat
How quickly can your SMS text messages reach your audience?
Written by
Jonny Richardson
Updated over a week ago
How do I contact Gecko support?
Read time: < 1 minute | Two quick clicks and you can get the help you need.
Written by
Chris Gibson
Updated over a week ago
How do I reset my password?
Read time: < 1 minute | Quick and simple password reset.
Written by
Chris Gibson
Updated over a week ago
Why can't I see anything on Gecko after logging in?
Read time: 2 minutes | Easily fix this browser related issue.
Written by
Jonny Richardson
Updated over a week ago
Accessibility, Compliance, and Security
Read time: < 1 minute | Learn more about the work Gecko does to ensure compliance in a range of categories.
Written by
Jonny Richardson
Updated over a week ago
Why aren't my template tags working?
Read time: 2 minutes | How to ensure template tags work every time.
Written by
Jonny Richardson
Updated over a week ago
How do I use the new exports?
Read time: 4 minutes | Create an export that works for you and your reporting needs.
Written by
Jonny Richardson
Updated over a week ago
How do I track UTM information with forms?
Read time: 4 minutes | Learn how to monitor UTM information without having to rely on Google Analytics.
Written by
Jonny Richardson
Updated over a week ago
Why do the characters on my export look different?
Read time: 1 minute | A simple character encoding fix to get your export looking the way it should.
Written by
Jonny Richardson
Updated over a week ago
What is 'No Consent' and why didn't my message send?
Read time: 2 minutes | Prevent emails / SMS' from failing in easy-to-follow steps.
Written by
Jonny Richardson
Updated over a week ago
What's the difference between Web Only and Mobile Only form fields?
Read time: 1 minute | The difference and how to use them!
Written by
Jonny Richardson
Updated over a week ago
How can I create a pre-filled form?
Read time: 4 minutes | Great for follow-up communication and feedback.
Written by
Jonny Richardson
Updated over a week ago
How can I make a number callable again?
Read time: < 1 minute | Take the necessary steps to make any blocked number active again.
Written by
Jonny Richardson
Updated over a week ago
Why is my import/export taking so long?
Read time: < 1 minute | Does your import or export seem to be stuck? This may be the article you're looking for.
Written by
Chris Gibson
Updated over a week ago
Why can't I log in to the website?
Read time: 1 minute | Let us run you through some common yet easily fixable faults that may be hindering your efforts.
Written by
Chris Gibson
Updated over a week ago
Why isn't the Capture app working on my iPad?
Read time: < 2 minutes | Read through our troubleshoot document for getting the most out of Capture on your iPad.
Written by
Chris Gibson
Updated over a week ago
How do I submit feedback?
Read time: < 1 minute | Our community powers what we work on next. Have your say by suggesting a feature or providing feedback.
Written by
Chris Gibson
Updated over a week ago
🏛 Historic Product Updates
File Fields Updated May 2022
We've released an update that allows file fields added to forms to be to automatically be toggled for "Secure Attachment"
Written by
Jonny Urquhart
Updated over a week ago
Consent syncing
Keep your opt-ins in check across gecko and your CRMs with consent syncing.
Written by
Jonny Richardson
Updated over a week ago
Updated event field
We've updated our event field to be more simple and user friendly on mobile devices.
Written by
Jonny Richardson
Updated over a week ago
New Campaign Event Syncing on Dynamics
Read time: < 5 minutes | Campaign Event Syncing on Dynamics.
Written by
Jonny Urquhart
Updated over a week ago
Chat team stats
Monitor how your team is performing with Gecko Chat's stats for teams.
Written by
Jonny Richardson
Updated over a week ago
GeckoChat app for Android
The new Chat app is now available for Android devices.
Written by
Jonny Richardson
Updated over a week ago
Gecko Log-in Process Changes
We're updating our authentication process to be more reliable, extensible and secure.
Written by
Jonny Richardson
Updated over a week ago
Syncing events to Salesforce Campaigns
2-way event synchronisation for all Salesforce users.
Written by
Jonny Richardson
Updated over a week ago
Product Update
A new app, new forms, improved Salesforce integrations and more!
Written by
Jonny Richardson
Updated over a week ago
GeckoChat Log-in Changes
We're updating our login authentication process to be more reliable, extensible and secure.
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Written by
Cheryl Sloan
Updated over a week ago
Redesigned Event Sessions
Event sessions revamped. The first of many changes for GeckoVisit!
Written by
Jonny Richardson
Updated over a week ago
Radius Contact Imports & Owner Assignments In Chat
A GeckoChat improvement for Radius users.
Written by
Jonny Richardson
Updated over a week ago
Redesigned RSVP pages
New and improved RSVP pages for self management.
Written by
Jonny Richardson
Updated over a week ago
XML webhooks (SIS / SRS / SITS Integration)
Easily link to older SRS using webhooks.
Written by
Jonny Richardson
Updated over a week ago
Javascript Embeds & Updated Form Share Tab
The form builder has been updated with a simplified share tab and support for javascript embeds.
Written by
Jonny Richardson
Updated over a week ago
Capture app Device Limits
We are restricting how many devices a user can be logged into for the Form mobile app due to security concerns.
Written by
Jonny Richardson
Updated over a week ago
Verifying Email Senders and Domains
Find out how to verify senders in Gecko to be able to send emails that look like they are coming from your domain.
Written by
Jonny Richardson
Updated over a week ago
Updated file uploads
A timely improvement to file uploads.
Written by
Jonny Richardson
Updated over a week ago
Chat stats
We've released new reporting functionality in Chat via our Stats section.
Written by
Jonny Richardson
Updated over a week ago
Internal conversation notes
Better coordinate enquiry responses with notes.
Written by
Jonny Richardson
Updated over a week ago
Consent reasons #GDPR
Track opt-ins and consents with our new consent reasons.
Written by
Jonny Richardson
Updated over a week ago
Saved replies
Tired of typing the same reply again & again? We've got you covered.
Written by
Jonny Richardson
Updated over a week ago
Updated imports
Added support +slicker interface = an easier to use imports section.
Written by
Jonny Richardson
Updated over a week ago
Daily summary emails
Oversee your account activity from the comfort of your email inbox.
Written by
Jonny Richardson
Updated over a week ago
Automatic URL shortening in SMS messages
URLs automatically shortened to use up less characters in your texts.
Written by
Jonny Richardson
Updated over a week ago
Event description on RSVP pages
Allow students to see more about your event at a glance.
Written by
Jonny Richardson
Updated over a week ago
Contact data dashboard
Visualise the data stored in your contact fields with an out-of-the-box dashboard.
Written by
Jonny Richardson
Updated over a week ago
Improved broadcasts
Bigger, better, broadcastier.
Written by
Jonny Richardson
Updated over a week ago
Improved RSVP pages
Empower students to manage their own bookings.
Written by
Jonny Richardson
Updated over a week ago
Event guests
Automate your guest lists with our brand new feature.
Written by
Jonny Richardson
Updated over a week ago
"OR" logic in contact filters
Smarter searches equal more accurate results.
Written by
Jonny Richardson
Updated over a week ago
Session tags
Make it easier than ever for students to find the right sessions for them.
Written by
Jonny Richardson
Updated over a week ago
Offline registrations through GeckoScan
Never worry about poor internet signal again.
Written by
Jonny Richardson
Updated over a week ago
Exporting messages
Analysing messages has never been easier.
Written by
Jonny Richardson
Updated over a week ago
New workflow action to update a contact or response field
Supercharge your workflows by watching this video.
Written by
Jonny Richardson
Updated over a week ago
Filtering messages by broadcast
Is this the update you're looking for?
Written by
Jonny Richardson
Updated over a week ago
Salesforce integration improvements
Easier to use and more control over your integration.
Written by
Jonny Richardson
Updated over a week ago
Filtering out system notification on the contact activity
Minor update to allow users to hide system alerts from the contact activity.
Written by
Jonny Richardson
Updated over a week ago