Live Chat (Chat)

GeckoChat overview

Read time: < 1 minute | Get hands-on with GeckoChat in this short introduction.

Written by Jonny Richardson
Updated over a week ago

Managing your GeckoChat account with your CRM Integration

Read time: < 4 minutes | Part One: Easily govern the relationship between your CRM and custom fields in GeckoChat.

Written by Jonny Richardson
Updated over a week ago

Creating channels and adding agents

Read time: 3 minutes | Part two: Add fully functional chat channels and create teams to share the workload!

Written by Jonny Richardson
Updated over a week ago

Workflows, tags and saved replies

Read time: 3 minutes | Part three: Save time and effort by fully automating your processes.

Written by Jonny Richardson
Updated over a week ago

Stats and Chat performance review

Read time: 1 minute | Part four: Ensure your team are getting the most out of GeckoChat with out-of-the-box analytics.

Written by Jonny Richardson
Updated over a week ago

Getting to grips with GeckoChat

Read time: < 4 minutes | Part one: Set-up your account and learn to find your way around GeckoChat.

Written by Jonny Richardson
Updated over a week ago

Conversation management

Read time: 6 minutes | Part two: Master the art of conversation (management) within GeckoChat.

Written by Jonny Richardson
Updated over a week ago

Going mobile with the GeckoChat app

Read time: 2 minutes | Part three: All the help you'll ever need to answer questions on the go with the GeckoChat app for iOS & Android.

Written by Jonny Richardson
Updated over a week ago

Saved Custom Filters

Read time: < 2 minutes | Create a filter. Save it. Pin it for easy use.

Written by Jonny Urquhart
Updated over a week ago

Setting up an Instagram channel

Read time: < 1 minute | Integrate your Instagram page with GeckoChat.

Written by Jonny Urquhart
Updated over a week ago

Live chat: Set up

Watch time: 14 mins | 👋 Part one: Teams, Agents and Workflow setup.

Written by Jonny Richardson
Updated over a week ago

Live chat: Going live!

Watch time: 15 mins | 🎙 Part two: Responding, Assigning, Composing.

Written by Jonny Richardson
Updated over a week ago

Use bot suggestions

Read time: 1 minute | Let your agents answer questions faster by using bot answers.

Written by Jonny Richardson
Updated over a week ago

Conversation Export - GeckoChat/Bot

Read time: < 2 minutes | Easily pull all the information you need to track touch points with students.

Written by Jonny Urquhart
Updated over a week ago

Chat widget triggers

Read time: 6 minutes | Launch, close, hide, show, send messages and assign using triggers.

Written by Jonny Richardson
Updated over a week ago

Chat widget location

Read time: < 2 minutes | Change where your Chat widget appears on your webpage with some simple code.

Written by Jonny Richardson
Updated over a week ago

Rich text messaging in Chat

Read time: 2 minutes | Use lists, inline images, hyperlinks and more within your message composer in Chat.

Written by Jonny Richardson
Updated over a week ago

Conversation management

Read time: 3 minutes | Manage, assign and collect information during conversations within GeckoChat.

Written by Jonny Richardson
Updated over a week ago

Managing contacts

Read time: 1 minute | Search, manage and view contacts with ease.

Written by Jonny Richardson
Updated over a week ago

Managing your Chat agents & their permissions

Read time: 2 minutes | Create swim-lanes for your Agents, Supervisors and Admins.

Written by Jonny Richardson
Updated over a week ago

Start conversation in GeckoChat workflow

Read time: < 1 minute | Students fills in your form. You start a 1-to-1 conversation with the student. Simple!

Written by Jonny Richardson
Updated over a week ago

Pre-chat workflows

Read time: 3 minutes | Pick what your live-chat channel does before the conversation is started.

Written by Jonny Richardson
Updated over a week ago

Workflows in GeckoChat

Read time: 1 minute | Let GeckoChat do the work for you when the conversation is started.

Written by Jonny Richardson
Updated over a week ago

Post-chat workflows

Read time: < 2 minutes | Get the most out of workflows that trigger after the conversation is closed.

Written by Jonny Richardson
Updated over a week ago

Parse URL values into GeckoChat via the Live-Chat channel

Read time: < 2 minutes | Make use of a simple bit of code to send info to custom fields with values in your URL.

Written by Jonny Richardson
Updated over a week ago

How can I initiate a conversation on WhatsApp?

Read time: 2 minutes | Be proactive and start conversations on WhatsApp.

Written by Jonny Richardson
Updated over a week ago

WhatsApp Customer Care Window

Read Time: 1 Minute | WhatsApp's 24 hour response time window.

Written by Jonny Richardson
Updated over a week ago

Setting up channels

Read time: < 1 minute | How to create multiple channels for your agents to start taking enquiries on.

Written by Jonny Richardson
Updated over a week ago

Setting up Live Chat channels

Read time: 2 minutes | Configure, embed and customise your Live Chat channels in seconds.

Written by Jonny Richardson
Updated over a week ago

Setting up Facebook channels

Read time: < 1 minute | Integrate your Facebook page with GeckoChat.

Written by Jonny Richardson
Updated over a week ago

Setting up SMS channels

Read time: < 1 minute | Send and receive text messages in GeckoChat.

Written by Jonny Richardson
Updated over a week ago

Setting up Twitter channels

Read time: < 1 minute | Link your Twitter account to GeckoChat.

Written by Jonny Richardson
Updated over a week ago

Setting up Email channels

Read time: 2 minutes | Quickly and easily send and receive emails in GeckoChat.

Written by Jonny Richardson
Updated over a week ago

Custom contact fields

Read time: 2 minutes | Customise the information your agents can collect.

Written by Jonny Richardson
Updated over a week ago

Setting up tags

Read time: < 1 minute | Tags allow you to easily filter and find contacts in your system.

Written by Jonny Richardson
Updated over a week ago

Integrating GeckoChat with Salesforce

Read time: < 1 minute | Create contacts within Salesforce's Leads module.

Written by Jonny Richardson
Updated over a week ago

Integrating GeckoChat with Radius

Read time: 1 minute | Sync your conversations with students directly to Radius.

Written by Jonny Richardson
Updated over a week ago

Integrating GeckoChat with Connect

Read time: 1 minute | Integrate contacts, conversations and more with Connect.

Written by Jonny Richardson
Updated over a week ago

Integrating GeckoChat with GeckoEngage

Read time: < 1 minute | Open the door to powerful synergies by linking your Chat and Engage accounts.

Written by Jonny Richardson
Updated over a week ago

Integrating GeckoChat with Dynamics 365

Read time: 5 minutes | Feed contact data directly into your Dynamics account.

Written by Jonny Richardson
Updated over a week ago