Your AI-powered Chatbot can engage in conversations with your students via live chat, SMS, WhatsApp, Facebook, and Instagram.
It can directly engage with students, provide suggested answers for your human agents, and semantically analyze and classify conversations for advanced analytics.
🤩 Interested in testing your own AI bot trained exclusively on your institution's data? Try a free demo right away!
Creating your bot
To get started, head to Conversations > Chatbots and click [+ Create a chatbot] in the top-right corner before configuring the following:
Chatbot name—What would you like your Chatbot to be called? You can freely change the name at any time, and it will be visible to students when conversing via live-chat-type channels.
Avatar image - How should your AI agent look? We recommended using a 200px x 200px SVG, PNG, JPG, or GIF file.
Close conversations after period of inactivity - How long after the student's last message should Gecko wait until the conversation is automatically moved from Assigned to bot into the Closed conversation filter? Once a conversation is closed, it'll allow us to tabulate and incorporate its data into the Conversations > Reporting tables.
Knowledge bases - Choose which knowledge bases you'd like your bot to be able to draw information from.
Finally, click Save to confirm your choices.
Training your bot
During your implementation, the Gecko team will work closely with you to ensure that your bot is trained on all the data it needs to answer the questions you see repeatedly. Typically, this information comes directly from your website and serves as a single source of truth.
If the need arises, we also allow your bot to be supplemented with knowledge from other data sources, such as Knowledge bases, External documents, and Microsoft Sharepoint.
Assigning your bot
Once your bot has been created, it can be enabled on any compatible channel. Head to Conversations > Channels and click into the channel you'd like your AI agent to tend to. Look for the Select a chatbot field, pick your bot, and save!
Once set, your Chatbot will automatically respond to any incoming messages.
By toggling Enable AI suggested replies to 'on', your AI bot can help human agents generate replies to students in record time. Once enabled, if the agent clicks the Generate a response icon in the Conversations > Inbox view, this feature will ask your Chatbot to read the conversation and draft a response to the student's last message that can be reviewed and edited before being sent.
Any questions? Feel free to start a live chat with a member of our support team or explore the rest of our academy at your leisure.