Chat is an outstanding tool for managing your team's communications in one place. In a similar vein, this page exists to be a one-stop-shop for all things Chat!
Initial setup
Here are some helpful things to know if you're new to Gecko or want to get to grips with some core functionality, like making new users and managing integrations or channels.
π Topic | π Link |
Chat training (Admin) | |
Adding users | |
Custom fields | |
Channels | |
Integrations | |
Workflows | |
Consents |
Day-to-day management
Being mindful of the topics below will help maintain and improve your Chat account.
π Topic | π Link |
Custom filters | |
Labels | |
Chatbots | |
Reporting | |
Exporting data |
FAQs
Need help finding the answer to your question? Reach out to us for support. Have a question in mind that isn't listed? Drop us a line here.
π Q: How do I mute chat sounds?
Getting tired of hearing the chat notification sound? There are a few ways to silence Chat. One method would be to right-click your Chat browser tab and select the Mute Site option. This will prevent any sounds from emanating from your Chat tab.