💡 What is this? A training video on setting up Chat, Gecko's AI backed omni-channel messaging service.
🔎 Who is it for? This deep dive into Gecko's functionality is for system administrators and those wanting a 360-understanding of how to use every aspect of Gecko.
⏰ Got anything else? Want to start using live chat but don't need an entire systems explanation? Check out our quick-fire getting started guide.
Looking for something specific? Use the table below to skip to the good bit!
🎯 Topic | ⏱ Timestamp | ⭐️ Additional info |
Conversation training | 0:29 | |
User Groups | 4:42 | |
Adding Users | 6:38 | |
Creating Teams | 10:10 | |
Channels | 11:56 | |
Live Chat channel | 13:26 | |
Chatbots | 13:47 | |
Forms training | 16:40 | |
Widgets | 20:32 | |
Conversations inbox | 23:06 | |
Assigning conversations | 25:32 | |
Saved replies | 28:50 | - |
Generate AI reply | 29:47 | |
AI analysis | 32:14 | - |
SMS channel | 34:30 | |
VoIP numbers | 34:34 | |
Email channel | 36:32 | |
Channel selector | 38:53 | - |
Workflows | 41:24 | |
Reporting | 45:29 | |
Exporting | 48:20 |
Any questions? Start a live chat with a support team member, or feel free to explore the rest of our academy. Spotted an error or want to suggest a future article for the academy? Let us know here.