Looking for advice on how to get started with Calls? Or how to best manage an existing account? You're in the right place!

Initial setup

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Here are some helpful things to know if you're new to Gecko or want to get to grips with some core functionality like making new users, managing integrations, or sending messages from Gecko.

🔎 Topic	🔗 Link
Calls training (Admin)	Academy page
Adding users	Users / Groups
Contact fields	Contact / Field options
Integrations	Academy page
VoIP numbers	Academy page
Texting	Numbers / Templates / Sending
Emailing	Senders / Templates / Sending
Consents	Academy page

Day-to-day management

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Here are some handy articles for managing your account daily.

🔎 Topic	🔗 Link
Speedy Talk training (Users)	Academy page
Outcomes	Academy page
Scripts	Academy page
Importing into Gecko	Academy page
Filtering / Searching	Academy page
Workflows	Call Campaigns / Scripts
Reporting	Academy page

FAQs

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Some common issues people run into when calling. Don't see the answer to your question? Reach out to us for support. Have a question in mind that isn't listed? Drop us a line here!

🔎 Q: How do I make calls to China/Hong Kong?

Due to geopolitical reasons, calls to China/Hong Kong are often tricky and require a business case to be submitted. If you plan to call students in either country, kindly contact your account manager (or email support@geckoengage.com) to learn more about the process.

Any questions? Start a live chat with a support team member, or feel free to explore the rest of our academy. Spotted an error or want to suggest a future article for the academy? Let us know here.