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How do I reset my password?
How do I reset my password?

Read time: < 2 minutes | Help if you're struggling to log in.

Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Few things are more frustrating than having to reset your password.

πŸ’ͺ We're here to help!

To reset your password go here, enter the email address associated with your Gecko user and click Login and then Forgot Password?

Check your email address is the one used by your Gecko user and click Reset Password. Your password reset email should be with you in 1-2 minutes.


  • πŸ”Ž Check your spam/junk folders if you do not see the password reset email in your inbox.

  • βœ… Make sure the email address you're using is correct. If you need to know which email address your Gecko user has, ask an admin on your account to check!

  • πŸ’€ If your user has been Archived, you won't be able to reset your password. In this case, speak to an admin on your account.

  • πŸ€·β€β™€οΈ If you do not remember creating a Gecko user or having had a Gecko user created for you, the chances are you don't have an account and won't be able to reset your password!

If you still need help logging in, contact the team at πŸ“§

Any questions? Start a live chat with a support team member, or feel free to explore the rest of our academy. Spotted an error or want to suggest a future article for the academy? Let us know here.

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