The Chat mobile app lets you respond to student messages across social media, live chat, and email from a single mobile app.
When using the app, your agents enjoy the same functionality as when logging into the desktop version of Chat. They can respond to, reassign, tag, and close conversations, review contact information, view previous conversations with the contact, leave internal notes, and switch between different channel types.
Downloading the app
The Chat app is designed to be lightweight and will work on a range of device types. Installing the app is no different from installing any other app on your iOS or Android device. Tap the store you wish to access below, or log into Gecko and navigate to Download Apps.
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Using the app
Using the app is simple. In general, it functions the same as any other 1-to-1 messaging app. Log in, head to the Conversations page, tap on the conversation you want to reply to, type your message, and click send!
When speaking with a student, tapping the contact card in the top-right reveals their contact card, their captured details, all previous conversations, and internal notes.
To tag, reassign or close the conversation when speaking with a student, click the breadcrumb menu in the top-right.
Just below the message chatbox, agents can interact with numerous icons to access unique functionality:
Clicking the speech bubble icon will allow agents to toggle between different channels to communicate with the student. Clicking the notepad icon switches into internal-only notes mode to send a message to Chat only visible to other Gecko users. The phone and picture icons allow you to open your camera and upload files. The ribbon icon allows your agents to use any saved replies.
Agents can toggle their availability (Unavailable/Available) by clicking the hamburger menu in the top-right corner > Settings > Appear Online.
Any questions? Start a live chat with a support team member, or feel free to explore the rest of our academy. Spotted an error or want to suggest a future article for the academy? Let us know here.