💡 What is this? A training video on setting up Chat, Gecko's channel-agnostic messaging service.
🔎 Who is it for? This deep dive into Gecko's functionality is for system administrators and those wanting a 360-understanding of how to use every aspect of Gecko.
⏰ Got anything else? Want to start using live chat but don't need an entire systems explanation? Check out our quick-fire getting started guide.
Looking for something specific? Use the table below to skip to the good bit!
🎯 Topic | ⏱ Timestamp | ⭐️ Additional info |
Agent training | 0:28 | |
Chatbot | 0:49 | |
Agents / Teams | 3:19 | |
Agent notifications | 4:58 | |
Live Chat channel | 6:32 | |
Creating channels | 7:40 | |
Custom fields | 11:42 | |
Workflows | 16:40 | |
Conversations | 20:33 | |
Filters | 20:47 | |
Assigning | 26:00 | |
Conversation Tags | 28:36 | |
Saved replies | 31:35 | |
Email channel | 33:57 | |
SMS channel | 34:59 | |
Chat mobile app | 38:08 | |
Reporting | 39:03 | |
Exporting | 44:08 | |
Integrations | 45:02 |
Any questions? Start a live chat with a support team member, or feel free to explore the rest of our academy. Spotted an error or want to suggest a future article for the academy? Let us know here.