Cloud Call Center FAQs

Read time: < 1 minute | Your one-stop shop for help with calls.

Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Looking for advice on how to get started with Calls? Or how to best manage an existing account? You're in the right place!

Initial setup

Here are some helpful things to know if you're new to Gecko or want to get to grips with some core functionality like making new users, managing integrations, or sending messages from Gecko.

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Calls training (Admin)

Adding users

Contact fields


VoIP numbers




Day-to-day management

Here are some handy articles for managing your account daily.

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Speedy Talk training (Users)



Importing into Gecko

Filtering / Searching




Some common issues people run into when calling. Don't see the answer to your question? Reach out to us for support. Have a question in mind that isn't listed? Drop us a line here!

πŸ”Ž Q: How do I make calls to China/Hong Kong?

Due to geopolitical reasons, calls to China/Hong Kong are often tricky and require a business case to be submitted. If you plan to call students in either country, kindly contact your account manager (or email to learn more about the process.

Any questions? Start a live chat with a support team member, or feel free to explore the rest of our academy. Spotted an error or want to suggest a future article for the academy? Let us know here.

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