Chat is an outstanding tool for managing your team's communications in one place. In a similar vein, this page exists to be a one-stop-shop for all things Chat!

Initial setup

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Here are some helpful things to know if you're new to Gecko or want to get to grips with some core functionality, like making new users and managing integrations or channels.

🔎 Topic	🔗 Link
Chat training (Admin)	Academy page
Adding users	Academy page
Custom fields	Academy page
Channels	Academy page
Integrations	Academy page
Workflows	Academy page
Consents	Academy page

Day-to-day management

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Being mindful of the topics below will help maintain and improve your Chat account.

🔎 Topic	🔗 Link
Speedy Chat training (Agents)	Academy page
Custom filters	Academy page
Tags	Academy page
Bot management	Academy page
Chat app	Academy page
Two-way texting with Engage	Academy page
Reporting	Academy page
Exporting data	Academy page

FAQs

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Need help finding the answer to your question? Reach out to us for support. Have a question in mind that isn't listed? Drop us a line here.

How do I mute chat sounds?

🔎 Q: How do I mute chat sounds?

Getting tired of hearing the chat notification sound? There are a few ways to silence Chat. One method would be to right-click your Chat browser tab and select the Mute Site option. This will prevent any sounds from emanating from your Chat tab.

A screenshot showing how to mute a browser tab.

Another method would be to go to your agent profile and remove the ability for Gecko to send your Chrome & Sound alerts if enabled.

Any questions? Start a live chat with a support team member, or feel free to explore the rest of our academy. Spotted an error or want to suggest a future article for the academy? Let us know here.

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