Promote FAQs

Read time: < 1 minute | Your one-stop shop for help with mass emailing and texting.

Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

This page is a handy bridge between different parts of Gecko and should help you get up and running with messaging in no time!

Initial setup

🚨 Owing to regulatory changes in Feb 2024, mass emails sent from Gecko Engage require additional setup to succeed. Be sure to read our email-sending requirements guide.

Here are some helpful things to know if you're new to Gecko or want to get to grips with some core functionality like making new users, managing integrations, or sending messages from Gecko.

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Promote training (Admin)

Adding users

Contact fields





Day-to-day management

Here are some handy articles that might be useful when building your broadcasts.

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Speedy Promote training (Users)

Importing into Gecko

Filtering / Searching




Some common issues people run into when mass texting or emailing. Need help finding the answer to your question? Reach out to us for support. Have a question in mind that isn't listed? Drop us a line here!

Any questions? Start a live chat with a support team member, or feel free to explore the rest of our academy. Spotted an error or want to suggest a future article for the academy? Let us know here.

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