Chat FAQs

Read time: < 1 minute | Your one-stop shop for help with Chat.

Jonny Richardson avatar
Written by Jonny Richardson
Updated over a week ago

Chat is an outstanding tool for managing your team's communications in one place. In a similar vein, this page exists to be a one-stop-shop for all things Chat!

Initial setup

Here are some helpful things to know if you're new to Gecko or want to get to grips with some core functionality, like making new users and managing integrations or channels.

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Chat training (Admin)

Adding users

Custom fields





Day-to-day management

Being mindful of the topics below will help maintain and improve your Chat account.

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Speedy Chat training (Agents)

Custom filters


Bot management

Chat app

Two-way texting with Engage


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Need help finding the answer to your question? Reach out to us for support. Have a question in mind that isn't listed? Drop us a line here.

πŸ”Ž Q: How do I mute chat sounds?

Getting tired of hearing the chat notification sound? There are a few ways to silence Chat. One method would be to right-click your Chat browser tab and select the Mute Site option. This will prevent any sounds from emanating from your Chat tab.

A screenshot showing how to mute a browser tab.

Another method would be to go to your agent profile and remove the ability for Gecko to send your Chrome & Sound alerts if enabled.

Any questions? Start a live chat with a support team member, or feel free to explore the rest of our academy. Spotted an error or want to suggest a future article for the academy? Let us know here.

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